These Terms and Conditions (hereinafter “T&Cs”) govern all contractual relationships between Kristaps Motmillers, sole trader operating under the trading name Motmillers (hereinafter “the Service Provider”), and any natural or legal person wishing to benefit from his brand communication and content services (hereinafter “the Client”). By placing an order or accepting a quote, the Client unreservedly accepts these T&Cs in their entirety.
| Full legal name | Kristaps Motmillers |
|---|---|
| Trading name | Motmillers |
| Legal form | Entrepreneur Individuel (Sole trader) — France |
| SIREN | 993 534 163 |
| SIRET | 993 534 163 00015 |
| APE / NAF code | 7021Z |
| Address | 75 Rue de la Palud, 13001 Marseille, France |
| info@motmillers.com | |
| Phone | +48 732 059 488 |
| VAT status | VAT exempt under Article 293 B of the French Tax Code (CGI) |
These T&Cs apply to all services offered by Motmillers, including:
All deliverables are provided exclusively as digital files (PDF, Word or equivalent) transmitted by email. No physical goods are produced, sold or shipped. All services are available in English, French and Dutch.
Fixed-price services can be ordered directly online through the website. The contract is formed upon successful completion of the online payment process. The Service Provider will confirm the order by email within 24 hours of receipt of payment.
Custom services are subject to a free, no-obligation quote provided by email. The contract is formed upon the Client’s written acceptance of the quote (by email or other written means). The Service Provider reserves the right to decline any order without justification.
Fixed-price services are priced as displayed on the website at the time of order. Prices are expressed in euros (€) inclusive of all charges.
Custom services are priced by individual quote based on the nature, complexity and volume of the work. Prices are expressed in euros (€).
Kristaps Motmillers operates under the VAT exemption scheme provided by Article 293 B of the French Tax Code (CGI). Accordingly, no VAT is charged. The mention “VAT not applicable — Art. 293 B CGI” appears on all invoices issued.
Payment for fixed-price services is collected at the time of order via the online payment system (Mollie). Accepted payment methods are displayed at checkout. The order will not be processed until payment has been successfully received.
Payment for custom services is due within 14 calendar days of delivery of the final files and issuance of the corresponding invoice. Payment is made by bank transfer to the details provided on the invoice. For projects exceeding €500, a deposit of 30% may be required before work commences.
In the event of late payment, late payment penalties shall automatically apply at the statutory rate in force on the due date. In addition, pursuant to Article L.441-10 of the French Commercial Code, a fixed recovery fee of €40 shall be due without prior notice.
All deliverables are transmitted exclusively by email, as a PDF, Word or equivalent digital file, to the email address provided by the Client at the time of order. Delivery is deemed complete upon dispatch of the email containing the final files.
Indicative delivery timeframes for fixed-price services are as follows. These timeframes commence from receipt of all necessary information from the Client and, where applicable, confirmation of payment:
| Service | Indicative delivery timeframe |
|---|---|
| Personal Brand Statement | 1–2 business days |
| Personal Bio | 2–3 business days |
| Professional Bio Pack | 2–3 business days |
| Personal Statement | 2–3 business days |
| LinkedIn Profile Rewrite | 3–4 business days |
| About Us Page | 3–4 business days |
| Social Media Bio Pack | 3–4 business days |
| Email Template Pack | 3–5 business days |
| Press Release | 3–5 business days |
| Pitch Deck Copy | 5–7 business days |
For custom services, the delivery timeframe is specified in the quote. The Service Provider makes every effort to deliver promptly and will proactively communicate any delays. Any delay on the part of the Client in providing necessary information or materials will result in an equivalent delay to the delivery timeframe.
In accordance with Article L.221-28, paragraph 13° of the French Consumer Code, the statutory 14-day right of withdrawal does not apply to contracts for the supply of digital content not provided on a tangible medium where performance has begun with the consumer’s prior express consent and express waiver of the right of withdrawal.
By placing an order for any of the services listed above, the Client expressly acknowledges that performance will begin immediately upon order confirmation, and expressly waives their statutory right of withdrawal.
For professional (B2B) clients, the statutory right of withdrawal does not apply.
Notwithstanding the above, the Service Provider operates a customer-friendly refund policy as detailed in the Refund Policy.
Each fixed-price service includes one round of revisions at no additional charge, provided that the revision request is consistent with the original brief. Requests for substantial changes beyond the original scope, or additional rounds of revisions, may be subject to additional charges to be agreed in advance.
All work created by the Service Provider in the context of these T&Cs is protected by copyright and remains the Service Provider’s intellectual property until full payment of the agreed fees.
Upon receipt of full payment, the Service Provider grants the Client a non-exclusive, worldwide licence to use, reproduce and display the delivered content for the purposes defined in the order or quote. Any use not covered by the original order requires prior written agreement.
The Service Provider reserves the right to mention the existence of the engagement in his professional portfolio and commercial communications, unless the Client expressly objects in writing.
The Service Provider undertakes to keep strictly confidential all information, data and documents communicated by the Client in connection with the engagement, and not to disclose them to any third party without the Client’s prior written consent. This confidentiality obligation applies throughout the contractual relationship and for a period of three (3) years after its conclusion.
The Service Provider is subject to a best-efforts obligation and not a results obligation. His liability can only be engaged in the event of proven fault. In any event, the Service Provider’s liability is limited to the amount of fees actually received for the engagement concerned.
The Service Provider cannot be held liable in the event of force majeure as defined by Article 1218 of the French Civil Code. The Client is solely responsible for the accuracy and completeness of all information and materials provided for the purpose of the engagement.
In the event of a dispute that cannot be resolved amicably, consumer clients have the right to make free use of a consumer mediator. The Service Provider adheres to the mediation scheme offered by the Centre de Médiation de la Consommation de Conciliateurs de Justice (CM2C): www.cm2c.net.
The European Commission also provides an online dispute resolution (ODR) platform: https://ec.europa.eu/consumers/odr.
These T&Cs are governed by French law. In the event of a dispute that cannot be resolved amicably within 30 days, the competent courts of Marseille, France, shall have exclusive jurisdiction.
| Full name | Kristaps Motmillers |
|---|---|
| info@motmillers.com | |
| Phone | +48 732 059 488 |
| Address | 75 Rue de la Palud, 13001 Marseille, France |