This Delivery Policy describes the methods, conditions and timeframes for delivery of all services provided by Kristaps Motmillers, sole trader operating under the trading name Motmillers (hereinafter “the Service Provider”), through the website https://motmillers.com.
| Full legal name | Kristaps Motmillers — Motmillers |
|---|---|
| SIREN | 993 534 163 |
| SIRET | 993 534 163 00015 |
| Address | 75 Rue de la Palud, 13001 Marseille, France |
| info@motmillers.com | |
| Phone | +48 732 059 488 |
All services provided by Motmillers are delivered exclusively digitally. No physical goods, printed materials, USB drives or other physical media are produced, shipped or delivered under any circumstances. All deliverables are transmitted by email to the address provided by the Client at the time of order, as polished digital files in PDF, Word (.docx) or equivalent format as agreed.
Delivery is deemed complete at the date and time of dispatch of the email containing the final deliverable files to the Client’s email address. The Client is responsible for ensuring their email address is correct and their inbox is accessible.
All services are available in English, French and Dutch. The language(s) of delivery are selected by the Client at the time of order or confirmed in the quote for custom services.
Delivery timeframes for fixed-price services are as follows. These timeframes are expressed in business days and commence from the later of: (a) receipt of confirmed payment, and (b) receipt of all information and materials required from the Client to begin work.
| Service | Indicative delivery timeframe |
|---|---|
| Personal Brand Statement | 1–2 business days |
| Personal Bio | 2–3 business days |
| Professional Bio Pack | 2–3 business days |
| Personal Statement | 2–3 business days |
| LinkedIn Profile Rewrite | 3–4 business days |
| About Us Page | 3–4 business days |
| Social Media Bio Pack | 3–4 business days |
| Email Template Pack | 3–5 business days |
| Press Release | 3–5 business days |
| Pitch Deck Copy | 5–7 business days |
The Service Provider makes every effort to deliver within the indicated timeframes and will proactively notify the Client of any delay. In the event that a delay is caused by the Client’s failure to provide necessary information or materials, the delivery timeframe will be extended accordingly.
For custom services, the delivery timeframe is specified in the individual quote accepted by the Client. The Service Provider will provide a realistic and achievable timeframe based on the scope and complexity of the project. Indicative timeframes for custom services are as follows:
| Service | Indicative delivery timeframe |
|---|---|
| Full website content & translation | 7–14 business days |
| Corporate copywriting package | 7–14 business days |
| Annual report translation | 5–10 business days |
| Brand communication strategy | 10–21 business days |
For fixed-price services ordered online, the Service Provider will send an order confirmation email within 24 hours of successful payment. This confirmation will include the expected delivery date and any information required from the Client to begin work.
If you have not received your deliverable within the expected timeframe, please first check your spam or junk mail folder. If the email is not there, please contact us immediately:
We will investigate and resend the deliverable or provide an alternative transmission method (e.g. secure file transfer link) within 24 business hours.
Upon receipt of the deliverable, the Client has 7 business days to check its conformity with the agreed specifications and to report any issues or non-conformity by email to info@motmillers.com. After this period, the deliverable is deemed accepted.
Services are available to clients worldwide. There are no geographic restrictions on delivery, as all deliverables are transmitted digitally by email. The Service Provider’s registered address is in France, and services are delivered from France.
| info@motmillers.com | |
| Phone | +48 732 059 488 |
| Address | Kristaps Motmillers — Motmillers — 75 Rue de la Palud, 13001 Marseille, France |
| Response time | Within 48 business hours |